SysAid
SysAid is a web base help desk software. SysAid is very helpfull for big or small company, to empower their support department. SysAid also support mobile connectivity.
Some features of SysAid:
- Based on parameters such as category and location, service requests can be configured to automatically reroute, change their priority or due date, and perform other actions.
- Service requests can be sorted according to user, due date, and other fields.
- Administrators can create escalation rules.
- Service requests can be placed in a knowledgebase, which can be easily searched.
- End users and administrators are automatically notified about new, modified, and escalated service requests.
- Desktops, laptops, and other assets are listed and grouped using an automatic deployment tool.
- Hardware and software changes are updated automatically.
- Machines can be fully remote controlled by administrators.
- Easy integration to external purchasing and ordering systems via XML.
- All reported changes are saved in a permanent computer record, which contains hardware/software and service history.
- Create, list, and manage projects and tasks.
- Track work progress and resource use.
- Allocate time wisely.
- Keep record of all activities.
- Store relevant documentation.
- Automatic reports on help desk activity, service quality, hardware/software inventory, and more.
- Reports can be configured to match administrators’ needs.
Publisher : Ilient
Download : here